PRIVACY
POLICY

ASTRYDE KICKS is operated by:

Mateusz Rossowiecki
Owner / Operator of ASTRYDE KICKS
Based in Poland
Legal / correspondence address: Plac Konstytucji 3 Maja 3/87, Olsztyn, Poland
Email: hello@astrydekicks.com
Website: astrydekicks.com

For the purposes of applicable data protection laws, including the General Data Protection Regulation, also known as GDPR, ASTRYDE KICKS is the data controller of the personal information we process in connection with our online store, unless stated otherwise.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hello@astrydekicks.com.

ASTRYDE KICKS has not appointed a Data Protection Officer unless required by applicable law.

For privacy questions, data protection requests, marketing opt-outs, cookie questions, consent questions, or personal information requests, please contact:

Email: hello@astrydekicks.com

Please include enough information for us to identify and process your request.

Our online store is hosted on Shopify.

Shopify provides the e-commerce platform that allows us to sell products and services to you. When you use our store, Shopify may process personal information to operate the website, checkout, payments, fraud prevention, order processing, customer accounts, analytics, customer privacy settings, and related services.

Shopify may process personal information on our behalf as a service provider or processor. In some situations, Shopify may also process certain information as an independent controller where required by its own services, policies, legal obligations, or platform functionality.

Shopify customer privacy features may include a privacy policy page, cookie banner, data sharing opt-out page, privacy settings, consent tools, and region-specific privacy controls where enabled.

Depending on how you interact with ASTRYDE KICKS, we may collect the following categories of personal information:

a. Identity information:
- first name;
- last name;
- account name, if applicable;
- billing name;
- shipping recipient name.

b. Contact information:
- email address;
- shipping address;
- billing address;
- phone number, if provided;
- contact details provided during support communications.

c. Order information:
- products ordered;
- shoe size;
- selected color or variant;
- quantity;
- order number;
- order date;
- order status;
- refund or replacement history;
- customer service notes;
- delivery information.

d. Payment and transaction information:
- payment method;
- payment status;
- transaction confirmation;
- billing details;
- fraud screening signals;
- chargeback or dispute information;
- refund status.

We do not directly store full payment card numbers on our own systems. Payment information is processed by third-party payment processors such as Shopify Payments, PayPal, card networks, wallet providers, banks, and other payment service providers.

e. Shipping and fulfillment information:
- delivery address;
- shipping method;
- tracking number;
- carrier information;
- customs or import information where applicable;
- delivery status;
- failed delivery or returned package information.

f. Customer support information:
- messages you send to us;
- photos or videos you provide for damage, defect, replacement, or refund claims;
- order issue details;
- communication history;
- support preferences.

g. Marketing information:
- newsletter subscription status;
- marketing consent;
- email engagement, such as opens and clicks where enabled;
- marketing preferences;
- unsubscribe status;
- abandoned cart or checkout communication status where enabled and permitted.

h. Technical and usage information:
- IP address;
- browser type;
- device type;
- operating system;
- pages viewed;
- referring URLs;
- session information;
- approximate location derived from IP address;
- cookie identifiers;
- advertising identifiers;
- analytics events;
- website interaction data.

i. Advertising and analytics information:
- Meta Pixel events;
- TikTok Pixel events;
- Google Analytics events;
- product views;
- cart activity;
- checkout events;
- purchase events;
- ad interaction data;
- conversion measurement data;
- audience or campaign performance data where enabled and permitted.

j. User-generated content:
- reviews;
- product feedback;
- photos;
- videos;
- social media tags;
- testimonials;
- comments;
- other content you choose to share with us or publish publicly in relation to ASTRYDE KICKS.

k. Legal and compliance information:
- tax-related information where required;
- fraud prevention records;
- payment dispute information;
- legal requests;
- compliance records;
- consent logs;
- privacy request records.

We may collect personal information in the following ways:

a. Directly from you, when you:
- place an order;
- create an account;
- contact us;
- subscribe to our newsletter;
- request customer support;
- submit a refund or replacement claim;
- provide photos or evidence of a product issue;
- leave a review;
- participate in promotions;
- interact with our website.

b. Automatically, when you:
- browse our website;
- use our checkout;
- interact with our ads;
- click marketing emails;
- allow cookies or tracking technologies;
- use a device, browser, or network that sends technical information.

c. From third parties, such as:
- Shopify;
- Printify;
- print providers;
- payment processors;
- PayPal;
- shipping carriers;
- email marketing providers;
- analytics providers;
- advertising platforms;
- fraud prevention services;
- customer support tools;
- social media platforms.

We use personal information for the following purposes:

a. to operate our online store;
b. to display products and website content;
c. to process orders;
d. to accept and verify payments;
e. to produce and fulfill made-to-order products;
f. to ship products to you;
g. to provide tracking information;
h. to provide customer support;
i. to handle refunds, replacements, reprints, defects, damaged products, incorrect products, lost packages, and disputes;
j. to communicate with you about your order;
k. to send service messages, such as order confirmations, payment confirmations, shipping updates, and support replies;
l. to send marketing emails where you have subscribed or where permitted by law;
m. to personalize marketing and advertising where enabled and permitted;
n. to measure advertising performance;
o. to analyze website traffic and store performance;
p. to prevent fraud, abuse, security incidents, chargebacks, and unauthorized transactions;
q. to comply with legal, tax, accounting, regulatory, customs, and platform obligations;
r. to enforce our Terms of Service and store policies;
s. to protect the rights, safety, property, and interests of ASTRYDE KICKS, our customers, partners, and service providers;
t. to improve our products, website, customer experience, and marketing.

Where GDPR or similar data protection laws apply, we rely on the following legal bases:

a. Contract:
We process personal information when it is necessary to fulfill our contract with you, including processing orders, payments, production, shipping, customer support, refunds, replacements, and store account functions.

b. Legitimate interests:
We may process personal information where necessary for our legitimate business interests, including fraud prevention, store security, customer support, analytics, business operations, service improvement, policy enforcement, legal claim management, and non-intrusive business communications, provided that such interests are not overridden by your rights and freedoms.

c. Consent:
We rely on consent where required, including for certain cookies, advertising pixels, personalized marketing, newsletter subscriptions, and certain analytics or tracking activities.

d. Legal obligation:
We process personal information where necessary to comply with legal, tax, accounting, consumer protection, fraud prevention, customs, regulatory, or law enforcement obligations.

e. Vital interests:
In rare cases, we may process information where necessary to protect someone’s vital interests.

f. Legal claims:
We may process personal information where necessary to establish, exercise, or defend legal claims.

Our store is hosted on Shopify and may use Shopify Payments, card payments, Apple Pay, Google Pay, PayPal, and other payment methods made available at checkout.

When you place an order, personal information may be processed by Shopify, payment processors, card networks, PayPal, banks, fraud prevention services, and wallet providers to:

a. process your payment;
b. verify payment details;
c. prevent fraud;
d. complete the transaction;
e. provide checkout functionality;
f. handle refunds;
g. manage payment disputes;
h. comply with financial and legal obligations.

We do not directly store full payment card details on our own systems.

Payment providers may process your personal information according to their own privacy notices, terms, and legal obligations.

ASTRYDE KICKS uses Printify and related print providers to produce and fulfill made-to-order products.

To produce and ship your order, we may share necessary order information with Printify, print providers, logistics providers, and carriers.

This information may include:

a. your name;
b. shipping address;
c. product ordered;
d. selected size;
e. selected variant;
f. order number;
g. shipping method;
h. tracking information;
i. customer support details relevant to production or delivery issues.

Printify and fulfillment partners use this information to produce, pack, ship, replace, reprint, or otherwise fulfill your order.

We may share necessary personal information with shipping carriers, postal services, courier companies, customs brokers, and logistics providers.

This may include:

a. recipient name;
b. shipping address;
c. phone number, if needed for delivery;
d. email address, if needed for tracking;
e. tracking number;
f. package details;
g. customs or import information.

This information is used to deliver your order, provide tracking, handle customs where applicable, investigate delivery issues, and manage lost or returned packages.

If you subscribe to our newsletter, opt in to marketing communications, or otherwise consent where required, we may use your email address and related marketing information to send you:

a. product updates;
b. new collection announcements;
c. promotional offers;
d. brand news;
e. abandoned cart reminders, where enabled and permitted;
f. customer loyalty messages;
g. other marketing content related to ASTRYDE KICKS.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at hello@astrydekicks.com.

Unsubscribing from marketing emails does not stop necessary service emails, such as order confirmations, shipping updates, refund messages, replacement messages, or customer support communications.

Where enabled and permitted by law, we may send abandoned cart or abandoned checkout messages if you begin the checkout process but do not complete your purchase.

These messages may be sent through Shopify, email marketing tools, or related services.

You can opt out of marketing communications using the unsubscribe link or by contacting us at hello@astrydekicks.com.

Our website may use cookies, pixels, tags, scripts, local storage, software development kits, analytics tools, advertising technologies, and similar technologies.

These technologies may be used to:

a. operate the website;
b. remember your preferences;
c. enable cart and checkout functionality;
d. maintain security;
e. prevent fraud;
f. analyze website traffic;
g. measure store performance;
h. personalize content;
i. measure advertising effectiveness;
j. support retargeting and marketing campaigns;
k. understand how customers interact with our store.

Some cookies are necessary for the website to function. Other cookies, such as analytics and advertising cookies, may require your consent depending on your location and applicable law.

Where required by law, non-essential analytics cookies, advertising cookies, retargeting pixels, and similar tracking technologies will be used only after you have given consent.

Where required, we will use a cookie banner, consent tool, Shopify customer privacy settings, or similar privacy controls to allow you to manage your preferences.

For more details, please review our Cookie Policy.

Where required by applicable law, we will request your consent before using non-essential analytics or advertising technologies, including technologies used for personalized advertising, retargeting, audience creation, or conversion measurement.

You may be able to withdraw or change your consent through:

a. our cookie banner;
b. Shopify customer privacy settings;
c. a data sharing opt-out page;
d. browser settings;
e. device settings;
f. platform privacy settings;
g. other privacy controls made available on our website.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

We may use Meta Pixel and related Meta business tools to understand website activity, measure advertising performance, build audiences, optimize ads, and show relevant advertising on Meta platforms such as Facebook and Instagram.

Meta Pixel may collect or receive information such as:

a. page views;
b. product views;
c. add-to-cart events;
d. checkout events;
e. purchase events;
f. device and browser information;
g. IP address;
h. cookie identifiers;
i. advertising identifiers;
j. interaction data.

Where required by law, Meta Pixel will be used only with your consent.

You may be able to control personalized advertising through your Meta account settings, browser settings, device settings, cookie preferences, data sharing opt-out tools, or our consent tools where available.

We may use TikTok Pixel and related TikTok business tools to measure website activity, understand ad performance, optimize campaigns, and show relevant advertising on TikTok and related services.

TikTok Pixel may collect or receive information such as:

a. page views;
b. product views;
c. add-to-cart events;
d. checkout events;
e. purchase events;
f. device and browser information;
g. IP address;
h. cookie identifiers;
i. advertising identifiers;
j. interaction data.

Where required by law, TikTok Pixel will be used only with your consent.

You may be able to manage advertising preferences through TikTok settings, device settings, browser settings, cookie preferences, data sharing opt-out tools, or our consent tools where available.

We may use Google Analytics to understand how visitors use our website, measure store performance, improve our content, and analyze traffic.

Google Analytics may collect or process information such as:

a. pages visited;
b. time spent on pages;
c. approximate location;
d. device type;
e. browser type;
f. referral source;
g. interaction events;
h. cookie identifiers;
i. IP-related data;
j. purchase or conversion events, where enabled.

Where required by law, Google Analytics will be used only with your consent.

We do not intentionally send information to Google Analytics that directly identifies you, such as your full name, email address, billing address, shipping address, or payment details.

You may be able to control analytics cookies through our cookie banner, browser settings, Google settings, Shopify privacy settings, or other available opt-out tools.

We may use advertising tools from platforms such as Meta, TikTok, Google, Shopify, or other advertising partners to:

a. measure ad performance;
b. understand which ads lead to visits or purchases;
c. create or use audiences;
d. retarget visitors who viewed products or abandoned carts;
e. improve campaign effectiveness;
f. show more relevant advertising;
g. avoid showing irrelevant advertising where possible.

Where required by law, advertising cookies, pixels, and similar technologies will be used only with your consent.

Depending on your location, some advertising activities may be considered “sharing,” “targeted advertising,” “sale,” or similar activity under privacy laws. Where applicable, we will provide relevant opt-out rights or privacy controls.

ASTRYDE KICKS does not sell personal information for money.

However, where advertising pixels, analytics tools, or marketing platforms are enabled, certain data sharing for targeted advertising or cross-context behavioral advertising may be considered “selling,” “sharing,” or similar activity under some privacy laws.

Where required by applicable law, you may have the right to opt out of such sharing, selling, targeted advertising, or profiling.

You can contact us at hello@astrydekicks.com or use available cookie, privacy, data sharing opt-out, or browser-based controls where provided on our website.

Where available and required by law, our Shopify store may provide customer privacy controls such as:

a. cookie banner;
b. privacy policy page;
c. data sharing opt-out page;
d. consent settings;
e. region-specific privacy settings;
f. controls related to sale, sharing, or targeted advertising;
g. controls related to Shopify-supported privacy signals.

The availability and behavior of these tools may depend on your region, Shopify settings, browser, device, and applicable law.

If a data sharing opt-out page is available, you may use it to opt out of certain data sharing activities where required by applicable law.

Where required by applicable law and technically supported, we may recognize browser-based opt-out signals such as Global Privacy Control or similar mechanisms.

Such signals may be treated as opt-out requests for certain targeted advertising, selling, or sharing activities where applicable.

The effect of such signals may depend on your location, browser, device, Shopify settings, and applicable legal requirements.

We may share personal information with the following categories of recipients:

a. Shopify and Shopify-related services;
b. Printify and print providers;
c. payment processors, including Shopify Payments and PayPal;
d. card networks, banks, and wallet providers;
e. shipping carriers, postal services, courier companies, and logistics providers;
f. customs brokers or customs authorities where required;
g. email marketing providers;
h. customer support tools;
i. analytics providers, including Google Analytics;
j. advertising platforms, including Meta and TikTok;
k. fraud prevention and security providers;
l. IT hosting, cloud, and infrastructure providers;
m. professional advisors, such as accountants, lawyers, tax advisors, or compliance consultants;
n. government authorities, regulators, courts, law enforcement, or other parties where required by law;
o. business successors in connection with a merger, acquisition, restructuring, sale, or transfer of business assets.

We only share personal information where necessary for the purposes described in this Privacy Policy, where you have consented, where required by law, or where otherwise permitted by applicable law.

Where required by applicable law, we take reasonable steps to ensure that service providers, processors, and vendors that process personal information on our behalf are subject to appropriate contractual, technical, and organizational safeguards.

These safeguards may include:

a. data processing agreements;
b. platform terms;
c. service provider terms;
d. confidentiality obligations;
e. security obligations;
f. data protection addenda;
g. international transfer safeguards;
h. limits on how service providers may use personal information.

Some third-party providers may also process personal information as independent controllers for certain purposes, such as payment processing, fraud prevention, legal compliance, platform security, analytics, or advertising operations.

ASTRYDE KICKS is based in Poland, but our service providers, customers, fulfillment partners, payment processors, analytics providers, advertising platforms, and shipping partners may be located in other countries.

Your personal information may therefore be processed, stored, or transferred outside your country of residence, including to countries that may have different data protection laws.

Where required, we rely on appropriate safeguards for international transfers, such as:

a. adequacy decisions;
b. standard contractual clauses;
c. data processing agreements;
d. contractual safeguards;
e. consent;
f. necessity for contract performance;
g. other lawful transfer mechanisms available under applicable law.

By using our website or placing an order, you understand that your personal information may be processed internationally as necessary to operate our store, fulfill orders, process payments, provide support, run analytics, conduct marketing, and comply with legal obligations.

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

a. the type of information;
b. the purpose of processing;
c. order fulfillment needs;
d. customer support needs;
e. refund, replacement, or dispute timelines;
f. tax, accounting, and legal requirements;
g. fraud prevention needs;
h. platform requirements;
i. legal claim limitation periods;
j. consent status.

Examples:

a. Order records may be retained for tax, accounting, legal, customer support, and fraud prevention purposes.
b. Customer support messages may be retained to resolve issues and maintain service history.
c. Marketing data may be retained until you unsubscribe, withdraw consent, or become inactive under our retention practices.
d. Cookie and analytics data may be retained according to the settings of the relevant analytics or advertising platform.
e. Privacy request records may be retained to demonstrate compliance with data protection obligations.

When personal information is no longer needed, we will delete it, anonymize it, or securely retain it only where legally required.

Depending on your country, state, province, territory, or applicable law, you may have some or all of the following rights:

a. right to access your personal information;
b. right to receive a copy of your personal information;
c. right to correct inaccurate or incomplete information;
d. right to request deletion of your personal information;
e. right to restrict processing;
f. right to object to processing;
g. right to withdraw consent;
h. right to data portability;
i. right to opt out of marketing communications;
j. right to opt out of targeted advertising, selling, or sharing where applicable;
k. right to object to automated decision-making where applicable;
l. right to lodge a complaint with a data protection authority.

These rights may be subject to legal limits, identity verification, fraud prevention, tax obligations, order fulfillment needs, accounting requirements, legal claims, or other lawful reasons to retain or process information.

Where GDPR applies, you may have the right to:

a. access your personal data;
b. rectify inaccurate personal data;
c. erase your personal data;
d. restrict processing;
e. object to processing based on legitimate interests;
f. object to direct marketing;
g. withdraw consent at any time where processing is based on consent;
h. receive your personal data in a portable format;
i. lodge a complaint with a supervisory authority.

Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.

If you are located in the European Economic Area or if GDPR otherwise applies, you may contact the supervisory authority in your country. Since ASTRYDE KICKS is based in Poland, the Polish data protection authority may also be relevant.

If Swiss data protection law applies to you, you may have rights under the Swiss Federal Act on Data Protection, including rights to access, correct, delete, object to, or restrict certain processing of your personal information, subject to applicable legal conditions and exceptions.

If you are located in the United States, depending on your state and applicable law, you may have rights regarding your personal information.

These may include the right to:

a. access personal information;
b. correct personal information;
c. delete personal information;
d. receive a copy of personal information;
e. opt out of targeted advertising;
f. opt out of sale or sharing of personal information where applicable;
g. limit certain uses of sensitive personal information where applicable;
h. appeal certain privacy decisions where required by law.

ASTRYDE KICKS does not sell personal information for money. However, certain advertising or analytics activities may be considered targeted advertising, sharing, sale, or similar activity under some state laws.

Where applicable, you may exercise opt-out rights through our available privacy controls, cookie banner, data sharing opt-out page, browser signals where supported, or by contacting us.

If you are located in Canada, Australia, New Zealand, or Japan, you may have privacy rights under applicable local privacy laws.

These may include rights to:

a. request access to personal information;
b. request correction of inaccurate information;
c. withdraw consent where applicable;
d. complain to a privacy regulator or authority;
e. request information about how your personal information is handled.

We will respond to valid privacy requests in accordance with applicable law.

To exercise your privacy rights, please contact us at:

hello@astrydekicks.com

Please include:

a. your full name;
b. your email address;
c. your order number, if relevant;
d. the country or region where you are located;
e. the right you want to exercise;
f. enough information for us to verify and process your request.

We may need to verify your identity before responding to certain requests.

We will respond within the timeframe required by applicable law.

You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at hello@astrydekicks.com.

After you unsubscribe, we may still send you necessary non-marketing messages, including:

a. order confirmations;
b. payment confirmations;
c. shipping updates;
d. customer service replies;
e. refund or replacement communications;
f. legal or policy notices;
g. security messages.

You may be able to manage cookies and tracking technologies through:

a. our cookie banner or consent tool;
b. Shopify customer privacy settings where available;
c. data sharing opt-out page where available;
d. your browser settings;
e. device settings;
f. Google ad settings;
g. Meta ad preferences;
h. TikTok privacy or ad settings;
i. third-party opt-out tools;
j. browser-based privacy signals where supported.

Blocking or disabling some cookies may affect website functionality, cart features, checkout performance, account login, personalization, analytics, or marketing experience.

Necessary cookies may still be used where required for website functionality, security, checkout, fraud prevention, or order processing.

Our website and products are not intended for children.

We do not knowingly collect personal information from children under the age required by applicable law.

If you believe that a child has provided personal information to us, please contact us at hello@astrydekicks.com so we can review and take appropriate action.

We do not intentionally request or require sensitive personal information for ordinary store operations.

Please do not send us sensitive information unless it is necessary for a specific support issue and we request it.

Sensitive information may include, depending on applicable law:

a. government identification numbers;
b. precise geolocation;
c. health information;
d. biometric data;
e. financial account credentials;
f. racial or ethnic origin;
g. religious or philosophical beliefs;
h. political opinions;
i. sexual orientation;
j. union membership;
k. criminal history.

If sensitive information is sent to us unnecessarily, we may delete it where appropriate.

We use reasonable technical, organizational, and administrative measures designed to protect personal information.

These may include:

a. secure hosting through Shopify and other providers;
b. payment processing through third-party payment processors;
c. access controls;
d. account security measures;
e. fraud prevention tools;
f. secure communication practices;
g. limited access to customer information;
h. vendor safeguards where applicable.

However, no method of transmission, storage, or processing is completely secure. We cannot guarantee absolute security of personal information.

We and our service providers may use automated tools to help detect fraud, prevent abuse, assess payment risk, secure transactions, or protect our store.

These tools may consider information such as:

a. IP address;
b. device information;
c. billing and shipping information;
d. payment signals;
e. order behavior;
f. transaction history;
g. fraud indicators;
h. carrier or delivery data.

Automated tools may result in an order being flagged, delayed, reviewed, cancelled, or declined.

Where applicable law gives you rights related to automated decision-making, you may contact us at hello@astrydekicks.com.

If you post public content about ASTRYDE KICKS, tag us on social media, leave a review, or submit content to us, that content may be visible to others depending on the platform and your privacy settings.

We may use customer-submitted or publicly tagged content for brand communication, marketing, social media, or website content where permitted by law and our Terms of Service.

Please do not submit content that includes private information about yourself or others unless you have the right to do so.

Our website may include links to third-party websites, platforms, apps, payment providers, social media pages, or services.

This Privacy Policy does not apply to third-party websites or services that we do not control.

Third-party platforms may process your personal information according to their own privacy policies, terms, cookie policies, and settings.

We encourage you to review the privacy policies of any third-party services you use.

If ASTRYDE KICKS is involved in a merger, acquisition, sale, restructuring, transfer of assets, financing, or similar business transaction, personal information may be transferred or disclosed as part of that transaction.

If such a transfer occurs, we will take reasonable steps to ensure that personal information continues to be handled in accordance with applicable law.

We may disclose personal information where we believe it is necessary to:

a. comply with applicable law;
b. respond to legal requests;
c. comply with court orders;
d. cooperate with regulators or law enforcement;
e. enforce our Terms of Service and policies;
f. protect our rights, property, customers, partners, or service providers;
g. detect, prevent, or investigate fraud, abuse, security incidents, or illegal activity;
h. defend legal claims.

If you have a complaint about how we handle your personal information, please contact us first at:

hello@astrydekicks.com

We will do our best to review and resolve your concern.

Depending on your location and applicable law, you may also have the right to lodge a complaint with a data protection authority, privacy regulator, or other competent authority.

We may update, modify, or replace this Privacy Policy at any time.

The updated version will be posted on our website with a revised “Last updated” date.

Changes may be made to reflect updates in our business, Shopify settings, fulfillment partners, payment methods, analytics tools, advertising platforms, legal obligations, or privacy practices.

Your continued use of our website after changes are posted means that you acknowledge the updated Privacy Policy.

For questions about this Privacy Policy, privacy rights, data processing, marketing preferences, cookies, or personal information requests, please contact:

ASTRYDE KICKS
Operator: Mateusz Rossowiecki
Based in Poland
Legal / correspondence address: Plac Konstytucji 3 Maja 3/87, Olsztyn, Poland
Email: hello@astrydekicks.com
Website: astrydekicks.com