Where do you ship?

At launch, ASTRYDE KICKS ships to selected countries only: United States, Canada, Australia, New Zealand, Japan and Switzerland.

Do you ship worldwide?

Not yet. We currently ship only to selected launch destinations. If your country is not available at checkout, we are not able to ship there at this time.

How long does delivery take?

Delivery time depends on the destination country, production time, carrier service, customs and local delivery conditions. Available shipping estimates will be shown at checkout or in your shipping confirmation.

Will I receive tracking information?

Yes. When tracking is available, you will receive tracking details after your order has been fulfilled and handed over to the carrier.

Can customs fees or import taxes apply?

Yes. Depending on your country, customs duties, import taxes or local fees may apply. These charges are the customer’s responsibility unless clearly stated otherwise at checkout.

Are ASTRYDE KICKS custom sneakers?

ASTRYDE KICKS are primarily artist-designed statement sneakers created as finished, ready-to-wear designs. Most products are available as ready-to-buy drops.

We are not mainly a bespoke customization service, but selected custom inquiries, collaboration ideas or special requests may be reviewed case by case. Custom work is not guaranteed.

Do you make individual custom orders?

Individual custom orders are not part of our standard checkout offer. ASTRYDE KICKS mainly sells finished sneaker designs that are ready to buy directly.

That said, if you have a special request, custom idea or collaboration proposal, you can contact us. We will review selected inquiries case by case and let you know if it is something we can consider.

Can I change the design after placing an order?

No. Once you place an order for a ready-to-wear ASTRYDE KICKS design, the selected product, size, color and design cannot usually be changed after the order enters production or fulfillment.

For custom inquiries, please contact us before placing any order.

Are the sneakers produced after I place an order?

Some products may be produced or fulfilled after purchase through our production partners. This does not mean the design is custom-made for the customer. The design itself is already finished and ready to buy.

Will my sneakers look exactly like the photos?

Product photos and mockups are created to represent the design as accurately as possible. Minor differences in color, print placement, lighting or screen display may occur and are not considered defects unless there is a clear production error.

How should I choose my size?

Measure your foot from heel to longest toe and compare the result with our Size Guide. We recommend checking both foot length and width before placing your order.

What if I am between two sizes?

If you are between sizes, we recommend choosing the larger size for a more comfortable fit, especially if you prefer extra room, plan to wear thicker socks or have wider feet.

Can I return sneakers if I chose the wrong size?

No. Wrong-size orders are not eligible for returns or exchanges if the size was selected incorrectly by the customer. Please measure carefully and use our Size Guide before placing your order.

Can I exchange my sneakers for another size?

No. We do not offer size exchanges when the customer selected the wrong size. Each order is fulfilled based on the size chosen at checkout.

What is your return policy?

We do not accept returns or exchanges for wrong size, wrong color, wrong design, wrong product selection, change of mind, ordering by mistake, address mistakes or personal preference.

Please review your size, design, color, variant and shipping address carefully before placing your order.

What if my sneakers arrive damaged or defective?

If your sneakers arrive damaged, defective, misprinted or with a clear production issue, contact us as soon as possible. Include your order number and clear photos of the issue. Eligible production issues may qualify for a replacement or another resolution after review.

What if I receive the wrong product?

If you receive a product that does not match your order, contact us with your order number and clear photos. If the issue is confirmed as a fulfillment or production error, we will help resolve it.

How long do I have to report a product issue?

Product-related issues should be reported within 30 days of delivery. Please contact us within this timeframe and include clear photo proof so the issue can be reviewed properly.

What if I entered the wrong shipping address?

Please check your shipping address carefully before placing your order. If an address is incorrect, incomplete or undeliverable, the package may be delayed, returned or lost. Orders affected by customer address errors may not be eligible for free replacement or refund.

Can I cancel or change my order after purchase?

Contact us immediately if you need to request a change or cancellation. Once an order enters production or fulfillment, we may not be able to cancel it or edit the size, design, color, variant or shipping address.

How should I care for my sneakers?

Clean gently with a soft cloth, mild soap and cold water. Avoid machine washing, bleach, harsh chemicals, prolonged soaking and high heat to help protect the artwork and materials.

How can I contact ASTRYDE KICKS about my order?

Please contact us with your order number, the email used at checkout and a clear description of the issue. If the issue involves damage, defects, an incorrect product or a production problem, include clear photos so we can review it faster.