Terms of Service

For refund, replacement, damage, defect, wrong item, or order issue requests, please contact:

ASTRYDE KICKS
Operator: Mateusz Rossowiecki
Based in Poland
Legal / correspondence address: Plac Konstytucji 3 Maja 3/87, Olsztyn, Poland
Email: hello@astrydekicks.com
Website: astrydekicks.com

Please include your order number in every message so we can review your case faster.

Because our sneakers are made to order through a print-on-demand fulfillment process, we do not accept returns, refunds, or exchanges for non-defective products.

We do not offer refunds, returns, exchanges, or free replacements for:

a. change of mind;
b. buyer’s remorse;
c. wrong size selected by the customer;
d. wrong color selected by the customer;
e. wrong product selected by the customer;
f. accidental orders;
g. subjective fit preferences;
h. personal style preferences;
i. minor color differences caused by screen settings, lighting, photography, or display calibration;
j. minor print placement variations within normal production tolerance;
k. minor manufacturing variations within normal production tolerance;
l. delays caused by carriers, customs, incorrect customer information, or events outside our control;
m. refusal to pay customs duties, taxes, import fees, or local charges;
n. failure to collect a package;
o. incorrect or incomplete shipping address provided by the customer.

This Policy applies to the fullest extent permitted by applicable law.

Nothing in this Policy limits, excludes, replaces, or overrides any mandatory consumer rights you may have under applicable law.

We stand behind the quality of our products.

If your order arrives damaged, defective, incorrect, or with a confirmed manufacturing error, please contact us at hello@astrydekicks.com as soon as possible, preferably within 30 days of delivery, with clear photos of the issue.

The 30-day period is an operational timeframe that helps us resolve claims efficiently with our fulfillment partners. It does not limit, exclude, replace, or override any mandatory consumer rights, statutory guarantees, or remedies you may have under applicable law, including rights that may apply after this period where required by law.

A product issue may include:

a. damaged product received on delivery;
b. visible manufacturing defect;
c. significant print error;
d. incorrect product received;
e. incorrect size received due to production or fulfillment error;
f. incorrect design received;
g. product materially different from the product ordered;
h. confirmed manufacturing or fulfillment mistake.

If the issue is confirmed, we may offer one or more of the following solutions:

a. replacement;
b. reprint;
c. refund;
d. partial refund;
e. store credit;
f. another reasonable solution depending on the case.

The final solution may depend on the type of issue, available evidence, product availability, fulfillment partner review, shipping status, and applicable law.

To review a damage, defect, incorrect item, or manufacturing-error claim, we may require clear photo evidence.

Your message should include:

a. your order number;
b. your full name;
c. your email address used for the order;
d. a short description of the issue;
e. clear photos showing the issue;
f. photos of the full product;
g. close-up photos of the affected area;
h. photos of the packaging and shipping label, if relevant;
i. any other information reasonably needed to review the case.

If several products with the same design are affected, we may request a photo or video showing all affected products together.

Claims without clear evidence may be delayed or rejected if we cannot verify the issue.

In many cases, damaged, defective, incorrect, or manufacturing-error products do not need to be returned.

Please do not send any product back unless we specifically ask you to do so.

Unauthorized returns may not be accepted, processed, refunded, replaced, or recovered.

If we need the product returned, we will provide further instructions by email.

Customers are responsible for choosing the correct shoe size before placing an order.

Please review the product page, size chart, sizing notes, and measurement information carefully before purchasing.

We do not offer refunds, returns, exchanges, or free replacements if:

a. you ordered the wrong size;
b. the shoes do not fit as expected due to personal fit preference;
c. you prefer a different fit after receiving the product;
d. you selected the wrong size at checkout;
e. you did not review the available size chart before ordering.

A wrong-size order is only eligible for review if:

a. the size received is different from the size shown in your order confirmation;
b. the wrong size was sent due to production or fulfillment error;
c. there is a confirmed manufacturing defect affecting the product’s size or usability;
d. applicable law requires a remedy.

Subjective comfort, personal fit expectations, or preference for a different size are not considered product defects.

We do not offer refunds, returns, exchanges, or free replacements if you selected the wrong color, wrong product, wrong design, or wrong variant at checkout.

Before completing your order, please carefully review:

a. product name;
b. product design;
c. size;
d. color;
e. quantity;
f. shipping address;
g. email address;
h. order total.

Once an order enters production, we may not be able to change or cancel it.

We make reasonable efforts to display our products, colors, artwork, design placement, and product details as accurately as possible.

However, the final physical product may look slightly different from what you see on your screen.

Differences may result from:

a. monitor settings;
b. device display calibration;
c. lighting conditions;
d. photography style;
e. product mockups;
f. production method;
g. material texture;
h. printing process;
i. normal manufacturing tolerance.

Minor color differences, minor print placement differences, or minor visual differences between a digital preview and the physical product are not automatically considered defects.

The following are generally not considered product defects:

a. ordering the wrong size;
b. ordering the wrong color;
c. ordering the wrong product;
d. ordering the wrong quantity;
e. subjective fit or comfort preferences;
f. personal style preference;
g. change of mind;
h. buyer’s remorse;
i. minor color differences between screen preview and physical product;
j. minor print placement variations within normal production tolerance;
k. minor measurement variations within normal manufacturing tolerance;
l. natural production or material variations;
m. damage caused after delivery;
n. damage caused by misuse, improper care, improper cleaning, harsh chemicals, excessive moisture, heat, abrasion, or abnormal use;
o. normal wear and tear;
p. packaging damage that does not affect the product itself;
q. delays caused by carriers or customs.

This section does not affect your rights if the product is genuinely defective, damaged, incorrect, not as described, or affected by a confirmed manufacturing error.

Because our products are made to order, cancellation requests are not guaranteed.

If you need to request a cancellation, contact us immediately at hello@astrydekicks.com with your order number.

We will try to help, but once an order has been submitted, processed, or sent to production, it may no longer be possible to cancel it.

If production has already started, the order generally cannot be cancelled, refunded, changed, or exchanged unless there is a confirmed defect, incorrect item, manufacturing error, or unless required by applicable law.

Order changes are not guaranteed.

If you need to request a change, contact us immediately at hello@astrydekicks.com with your order number.

Possible change requests may include:

a. size change;
b. address correction;
c. product change;
d. color change;
e. quantity change;
f. cancellation request.

We can only make changes if the order has not yet entered production or shipment preparation.

Once the order is in production or has shipped, changes are usually not possible.

You are responsible for providing a complete and accurate shipping address.

ASTRYDE KICKS is not responsible for orders delayed, returned, lost, abandoned, or delivered incorrectly because of:

a. wrong address;
b. incomplete address;
c. missing apartment, unit, building, postal code, or phone number;
d. misspelled recipient name;
e. unavailable recipient;
f. failure to collect the package;
g. refusal of delivery;
h. refusal or failure to pay customs duties, taxes, import fees, or local charges.

If an order is returned, lost, delayed, or undeliverable because of incorrect or incomplete customer information, we do not guarantee a free replacement, refund, or reshipment.

A new shipment may require a new order, additional production cost, and additional shipping fees, unless otherwise required by applicable law.

If a package is returned to a fulfillment partner, print provider, carrier, logistics facility, or sender because of failed delivery, incorrect address, incomplete address, refusal, non-collection, customs refusal, or similar reasons, we will review the case individually.

Depending on the circumstances, we may offer one of the following at our discretion:

a. reshipment at the customer’s expense;
b. partial refund if available through the fulfillment partner;
c. no refund if the package cannot be recovered;
d. no refund if the failed delivery was caused by customer error;
e. a new order at the customer’s expense.

We do not guarantee refunds or free replacements for failed deliveries caused by customer-provided information, customer refusal, customs refusal, non-collection, or customer inaction, unless otherwise required by applicable law.

If your package appears to be lost, please contact us at hello@astrydekicks.com with your order number and tracking information.

Before contacting us, please check:

a. whether the shipping address was complete and correct;
b. whether the package is being held by the local carrier;
c. whether the package was delivered to a mailbox, parcel locker, reception desk, building manager, neighbor, family member, or pickup point;
d. whether the local post office or carrier has more information;
e. whether customs or import fees are pending.

For lost package investigations, fulfillment and carrier timeframes may apply.

As a general operational rule:

a. for domestic US shipments, a package may be treated as potentially lost if it has not been delivered within 30 calendar days after shipment;
b. for international shipments, a package may be treated as potentially lost if it has not been delivered within 45 calendar days after shipment.

Please contact us within one week after the relevant period ends so we can review the case with our fulfillment and shipping partners.

If the package is confirmed lost and the loss was not caused by customer error, incorrect address, non-collection, customs refusal, or refusal to pay import charges, we may offer a replacement, reprint, refund, or another appropriate solution, subject to fulfillment partner review and applicable law.

If tracking shows that your package was delivered but you cannot locate it, please first check:

a. mailbox;
b. parcel locker;
c. porch or doorstep;
d. reception desk;
e. building manager;
f. household members;
g. neighbors;
h. local carrier;
i. local post office;
j. pickup point.

If the package still cannot be located, contact us at hello@astrydekicks.com with your order number and tracking information.

A package marked as delivered by the carrier is not automatically eligible for refund or replacement. We will review the case based on the available tracking details, carrier information, fulfillment partner policies, and applicable law.

Customers are responsible for any customs duties, import taxes, tariffs, brokerage fees, local taxes, or other charges imposed by the destination country.

ASTRYDE KICKS does not control customs authorities and cannot guarantee whether import charges will apply.

If you refuse to pay customs duties, taxes, import fees, or other required charges, and the package is returned, abandoned, delayed, destroyed, or not delivered, we may not be able to offer a refund or replacement.

Any solution in such cases will be reviewed at our discretion, subject to fulfillment partner policies and applicable law.

We currently ship to selected international countries outside the European Union.

Our current shipping destinations are:

a. United States — main market;
b. Canada;
c. Australia;
d. New Zealand;
e. Japan;
f. Switzerland.

We do not currently ship to the European Union unless an EU country is expressly listed as available at checkout.

Shipping availability may change at any time depending on fulfillment partner availability, carrier restrictions, sanctions, customs limitations, business decisions, or technical limitations.

If a refund is approved, it will usually be issued to the original payment method used for the order.

Refund processing times may vary depending on:

a. payment provider;
b. bank;
c. card issuer;
d. currency conversion;
e. payment method;
f. fraud review;
g. technical processing time.

After we issue a refund, it may take several business days for the funds to appear in your account. We do not control bank or payment provider processing times.

In some cases, we may offer a partial refund instead of a full refund.

Partial refunds may be considered when:

a. only part of the order is affected;
b. the issue is minor but confirmed;
c. the product remains usable;
d. a replacement is not practical;
e. the issue does not justify a full refund;
f. another reasonable solution is appropriate.

Partial refunds are reviewed case by case and may depend on fulfillment partner review and applicable law.

In some cases, we may offer store credit as a possible solution.

Store credit may be offered when:

a. the customer prefers store credit;
b. a replacement is not available;
c. a partial solution is appropriate;
d. we decide that store credit is a fair remedy.

Store credit is not guaranteed and may not be available in every case.

Where applicable law requires a refund or another remedy, that law will apply.

We do not offer exchanges for non-defective products.

This includes exchanges for:

a. different size;
b. different color;
c. different design;
d. different model;
e. different product;
f. personal fit preference;
g. change of mind.

If the product you received is incorrect, defective, damaged, or affected by a confirmed manufacturing error, we may offer a replacement or reprint after reviewing the issue.

Please do not return any product without contacting us first and receiving written instructions.

Unauthorized returns may not be accepted, processed, refunded, replaced, or recovered.

Products sent to a fulfillment facility, print provider, carrier location, our correspondence address, or any other address without authorization may be lost, donated, destroyed, refused, or otherwise unrecoverable.

ASTRYDE KICKS is not responsible for unauthorized returns unless otherwise required by applicable law.

ASTRYDE KICKS primarily sells ready-to-wear, artist-designed sneakers.

Custom, bespoke, personalized, or individual design requests are not part of our standard checkout offer. If such a request is reviewed and accepted by us, different refund, cancellation, and replacement rules may apply.

If a custom or personalized product is approved and produced according to the customer’s specific request, it may not be eligible for cancellation, return, refund, or exchange for non-defective reasons, to the fullest extent permitted by applicable law.

Any custom work must be confirmed in writing by ASTRYDE KICKS before it is considered accepted.

Customers are responsible for using and caring for products appropriately after delivery.

Damage caused after delivery is not considered a manufacturing defect.

This includes damage caused by:

a. improper use;
b. improper cleaning;
c. harsh chemicals;
d. excessive moisture;
e. heat exposure;
f. abrasion;
g. accidents;
h. alteration;
i. misuse;
j. excessive wear;
k. outdoor or athletic use beyond ordinary lifestyle wear;
l. normal wear and tear.

Unless otherwise stated, ASTRYDE KICKS sneakers should be treated as fashion/lifestyle sneakers and not as professional sports, work, industrial, or extreme-condition footwear.

If you have an issue with your order, please contact us first at hello@astrydekicks.com so we can try to resolve it directly.

Opening a payment dispute or chargeback without contacting us may delay the resolution process.

We reserve the right to provide order records, tracking information, communication history, production information, and policy details to payment processors, banks, fraud prevention services, and dispute resolution providers when responding to payment disputes.

This Policy is written primarily for purchases made through our own online store.

If ASTRYDE KICKS sells products through third-party marketplaces in the future, such as Etsy, Amazon, TikTok Shop, eBay, or other platforms, the marketplace’s own policies, buyer protection rules, return rules, refund rules, and dispute procedures may also apply.

If marketplace rules require a different return or refund process, those marketplace rules may apply to purchases made on that specific marketplace.

Some countries, states, provinces, or territories may provide mandatory consumer rights that cannot be excluded, restricted, replaced, or waived by store policies.

Nothing in this Policy is intended to limit your rights where such rights apply by law.

Where applicable, mandatory consumer rights may include rights related to:

a. defective products;
b. damaged products;
c. products that are not as described;
d. products that are not of acceptable quality;
e. products that are not fit for their ordinary purpose;
f. products that fail to meet applicable consumer guarantees;
g. remedies required by local consumer protection laws.

If any part of this Policy conflicts with mandatory consumer protection law that applies to you, the mandatory law will prevail only to the extent of that conflict.

We may update, modify, or replace this Refund & Replacement Policy at any time.

The updated version will be posted on our website with a revised “Last updated” date.

Changes will not affect orders already placed unless required by law or unless the change is necessary to address fraud, legal compliance, security, operational issues, or fulfillment partner requirements.

Your continued use of our website after changes are posted means that you accept the updated Policy.

If you have any questions about this Refund & Replacement Policy, please contact:

ASTRYDE KICKS
Operator: Mateusz Rossowiecki
Based in Poland
Legal / correspondence address: Plac Konstytucji 3 Maja 3/87, Olsztyn, Poland
Email: hello@astrydekicks.com
Website: astrydekicks.com