SHIPPING
POLICY

For shipping questions, tracking issues, delivery concerns, incorrect address requests, or lost package inquiries, please contact:

ASTRYDE KICKS
Operator: Mateusz Rossowiecki
Based in Poland
Legal / correspondence address: Plac Konstytucji 3 Maja 3/87, Olsztyn, Poland
Email: hello@astrydekicks.com
Website: astrydekicks.com

Please include your order number in every message so we can review your case faster.

We currently ship to selected international countries outside the European Union.

Our current shipping destinations are:

a. United States — main market;
b. Canada;
c. Australia;
d. New Zealand;
e. Japan;
f. Switzerland.

We do not currently ship to the European Union unless an EU country is expressly listed as available at checkout.

Shipping availability may change at any time depending on fulfillment partner availability, carrier restrictions, customs limitations, sanctions, business decisions, technical limitations, or operational changes.

If your country is not available at checkout, we may not be able to process or deliver your order.

ASTRYDE KICKS products are made to order through a print-on-demand fulfillment process.

This means that after your order is placed, the product is sent into production before it is shipped.

Most orders are produced and prepared for shipment within 2–7 business days after the order is submitted. However, production times are estimates only and may vary depending on:

a. product type;
b. product availability;
c. selected print provider;
d. order volume;
e. seasonal demand;
f. holidays;
g. quality control;
h. reprints or production checks;
i. supply chain or fulfillment delays;
j. technical or operational issues.

Production time is separate from shipping time.

Estimated delivery time includes production time plus shipping time.

The following timeframes are general estimates only and are not guaranteed delivery dates.

United States:

Estimated total delivery time: usually 7–15 business days after the order is placed.

This estimate includes made-to-order production time and standard domestic shipping time. Some orders may arrive sooner, while others may take longer during peak periods, carrier delays, holidays, or operational disruptions.

Canada, Australia, New Zealand, Japan, and Switzerland:

Estimated total delivery time: usually 12–40 business days after the order is placed.

This estimate includes made-to-order production time and international shipping time. International orders may take longer depending on production workload, carrier performance, customs processing, local postal services, import procedures, holidays, regional delays, and other factors outside our control.

Please note that these timeframes are estimates only. We cannot guarantee delivery by a specific date unless a specific guaranteed shipping service is expressly offered at checkout.

All production and shipping estimates are calculated in business days.

Business days generally mean Monday through Friday, excluding weekends, public holidays, carrier holidays, fulfillment partner holidays, and local holidays in the origin or destination country.

Orders placed on weekends or holidays may begin processing on the next business day.

Available shipping methods may vary depending on:

a. destination country;
b. product type;
c. print provider;
d. fulfillment location;
e. carrier availability;
f. order size;
g. checkout settings;
h. shipping restrictions.

The shipping methods available for your order will be shown at checkout where applicable.

We may use third-party fulfillment partners, print providers, postal services, courier companies, and shipping carriers to deliver your order.

Shipping rates are calculated and displayed at checkout unless otherwise stated.

Shipping costs may depend on:

a. destination country;
b. product type;
c. shipping method;
d. order quantity;
e. package weight;
f. carrier rate;
g. fulfillment location;
h. promotional offers;
i. free shipping rules, if available.

All prices are displayed in United States Dollars (USD) unless otherwise stated.

Shipping charges are non-refundable unless required by applicable law or unless we determine that a refund is appropriate due to a confirmed issue with the order.

If free shipping is offered, it will be displayed on the product page, cart, checkout, promotional banner, or other relevant store area.

Free shipping may be subject to conditions, such as:

a. destination country;
b. minimum order value;
c. product eligibility;
d. promotional period;
e. selected shipping method;
f. discount code terms;
g. availability at checkout.

We reserve the right to modify, pause, or end free shipping offers at any time.

After placing an order, you should receive an order confirmation email.

Please review your order confirmation carefully and make sure that:

a. your email address is correct;
b. your shipping address is complete and accurate;
c. the selected product is correct;
d. the selected size is correct;
e. the selected color or variant is correct;
f. the order quantity is correct.

If you notice an error, contact us immediately at hello@astrydekicks.com with your order number.

Because our products are made to order, we may not be able to make changes once the order has been submitted, processed, or sent to production.

After your order is placed, it may go through several stages, including:

a. order received;
b. payment confirmed;
c. order submitted for fulfillment;
d. production;
e. quality control;
f. ready to ship;
g. shipped;
h. in transit;
i. delivered.

Production and fulfillment are handled by third-party fulfillment partners and print providers.

Once an order is in production, product changes, design changes, size changes, color changes, address changes, shipping upgrades, or cancellations may no longer be possible.

Where tracking is available, you will receive a shipping confirmation email with tracking information after your order ships.

Tracking updates may take time to appear after a tracking number is created.

In some cases, tracking may show limited updates while the package is moving between fulfillment facilities, carriers, customs, or local postal networks.

Tracking updates may also be delayed depending on the carrier, destination country, shipping method, customs processing, or local delivery network.

If tracking shows that your package was delivered but you cannot locate it, please first check:

a. mailbox;
b. parcel locker;
c. porch or doorstep;
d. reception desk;
e. building manager;
f. household members;
g. neighbors;
h. local carrier;
i. local post office;
j. pickup point.

If the package still cannot be located, contact us at hello@astrydekicks.com with your order number and tracking information.

A package marked as delivered by the carrier is not automatically eligible for refund or replacement. We will review the case based on the available tracking details, carrier information, fulfillment partner policies, and applicable law.

You are responsible for providing a complete and accurate shipping address.

ASTRYDE KICKS is not responsible for orders delayed, returned, lost, abandoned, or delivered incorrectly because of:

a. wrong address;
b. incomplete address;
c. missing apartment, unit, building, postal code, or phone number;
d. misspelled recipient name;
e. unavailable recipient;
f. failure to collect the package;
g. refusal of delivery;
h. refusal or failure to pay customs duties, taxes, import fees, or local charges.

If an order is returned, lost, delayed, or undeliverable because of incorrect or incomplete customer information, we do not guarantee a free replacement, refund, or reshipment.

A new shipment may require a new order, additional production cost, and additional shipping fees, unless otherwise required by applicable law.

If you need to request an address change, contact us immediately at hello@astrydekicks.com with your order number.

Address changes are not guaranteed.

We can only attempt to update the address if the order has not yet entered production, shipment preparation, or carrier processing.

Once the order is in production, ready to ship, shipped, or in transit, we may not be able to change the shipping address.

If a package is returned to a fulfillment partner, print provider, carrier, logistics facility, or sender because of failed delivery, incorrect address, incomplete address, refusal, non-collection, customs refusal, or similar reasons, we will review the case individually.

Depending on the circumstances, we may offer one of the following at our discretion:

a. reshipment at the customer’s expense;
b. partial refund if available through the fulfillment partner;
c. no refund if the package cannot be recovered;
d. no refund if the failed delivery was caused by customer error;
e. a new order at the customer’s expense.

We do not guarantee refunds or free replacements for failed deliveries caused by customer-provided information, customer refusal, customs refusal, non-collection, or customer inaction, unless otherwise required by applicable law.

If your package appears to be lost, please contact us at hello@astrydekicks.com with your order number and tracking information.

Before contacting us, please check:

a. whether the shipping address was complete and correct;
b. whether the package is being held by the local carrier;
c. whether the package was delivered to a mailbox, parcel locker, reception desk, building manager, neighbor, family member, or pickup point;
d. whether the local post office or carrier has more information;
e. whether customs or import fees are pending.

For lost package investigations, fulfillment and carrier timeframes may apply.

As a general operational rule:

a. for domestic US shipments, a package may be treated as potentially lost if it has not been delivered within 30 calendar days after shipment;
b. for international shipments, a package may be treated as potentially lost if it has not been delivered within 45 calendar days after shipment.

Please contact us within one week after the relevant period ends so we can review the case with our fulfillment and shipping partners.

If the package is confirmed lost and the loss was not caused by customer error, incorrect address, non-collection, customs refusal, or refusal to pay import charges, we may offer a replacement, reprint, refund, or another appropriate solution, subject to fulfillment partner review and applicable law.

Shipping delays may occur for reasons outside our control.

Possible causes of delay include:

a. high order volume;
b. seasonal demand;
c. holidays;
d. production delays;
e. carrier delays;
f. customs inspections;
g. import processing;
h. incorrect or incomplete address;
i. weather events;
j. natural disasters;
k. strikes or labor disruptions;
l. public health disruptions;
m. political or regional disruptions;
n. supply chain issues;
o. technical issues;
p. local delivery restrictions.

ASTRYDE KICKS is not responsible for delays caused by carriers, customs authorities, incorrect customer information, or events outside our reasonable control, except where required by applicable law.

If your order is delayed, please contact us at hello@astrydekicks.com and we will help review the available tracking and fulfillment information.

Customers are responsible for any customs duties, import taxes, tariffs, brokerage fees, local taxes, or other charges imposed by the destination country.

ASTRYDE KICKS does not control customs authorities and cannot guarantee whether import charges will apply.

Import fees may be charged before delivery, at delivery, after delivery, or by the local carrier or customs authority.

If you refuse to pay customs duties, taxes, import fees, or other required charges, and the package is returned, abandoned, delayed, destroyed, or not delivered, we may not be able to offer a refund or replacement.

Any solution in such cases will be reviewed at our discretion, subject to fulfillment partner policies and applicable law.

International shipping may take longer than domestic shipping.

International orders may be affected by:

a. customs processing;
b. import duties and taxes;
c. local postal procedures;
d. regional carrier delays;
e. border inspections;
f. incomplete customs information;
g. national holidays;
h. local delivery restrictions;
i. tracking delays;
j. customs clearance requirements.

ASTRYDE KICKS cannot guarantee customs clearance times or control decisions made by customs authorities.

Shipping to P.O. boxes, parcel lockers, APO/FPO addresses, military addresses, remote areas, islands, or special delivery zones may not be available for all products, carriers, or destinations.

If a shipping address cannot be served, the order may be delayed, cancelled, returned, or require an alternative address.

If you are unsure whether your address can receive delivery, please contact us before placing your order.

If you order multiple items, they may be produced or shipped separately depending on:

a. product type;
b. print provider;
c. fulfillment location;
d. production time;
e. carrier availability;
f. package size;
g. inventory or production workflow.

This means you may receive more than one package, tracking number, or delivery date for a single order.

If your order arrives damaged, defective, incorrect, or with a confirmed manufacturing error, please contact us at hello@astrydekicks.com as soon as possible, preferably within 30 days of delivery, with clear photos of the issue.

The 30-day period is an operational timeframe that helps us resolve claims efficiently with our fulfillment partners. It does not limit, exclude, replace, or override any mandatory consumer rights, statutory guarantees, or remedies you may have under applicable law, including rights that may apply after this period where required by law.

For more details, please review our Refund & Replacement Policy.

Because our sneakers are made to order through a print-on-demand fulfillment process, we do not accept returns or exchanges for non-defective products.

We do not offer refunds, returns, exchanges, or free replacements for:

a. change of mind;
b. buyer’s remorse;
c. wrong size selected by the customer;
d. wrong color selected by the customer;
e. wrong product selected by the customer;
f. accidental orders;
g. subjective fit preferences;
h. personal style preferences.

For full details, please review our Refund & Replacement Policy.

Because our products are made to order, cancellation requests are not guaranteed.

If you need to request a cancellation, contact us immediately at hello@astrydekicks.com with your order number.

We will try to help, but once an order has been submitted, processed, or sent to production, it may no longer be possible to cancel it.

If production has already started, the order generally cannot be cancelled, refunded, changed, or exchanged unless there is a confirmed defect, incorrect item, manufacturing error, or unless required by applicable law.

We work with third-party fulfillment partners and shipping carriers to deliver your order.

Once an order has shipped, delivery is handled by the carrier or postal network.

We are not responsible for carrier delays, customs delays, failed delivery caused by incorrect customer information, refusal of delivery, non-collection, or refusal to pay import charges, except where required by applicable law.

We will, however, do our best to help review shipping issues and provide available tracking or fulfillment information.

Some countries, states, provinces, or territories may provide mandatory consumer rights that cannot be excluded, restricted, replaced, or waived by store policies.

Nothing in this Shipping Policy is intended to limit your rights where such rights apply by law.

If any part of this Shipping Policy conflicts with mandatory consumer protection law that applies to you, the mandatory law will prevail only to the extent of that conflict.

We may update, modify, or replace this Shipping Policy at any time.

The updated version will be posted on our website with a revised “Last updated” date.

Changes will not affect orders already placed unless required by law or unless the change is necessary to address fraud, legal compliance, security, operational issues, or fulfillment partner requirements.

Your continued use of our website after changes are posted means that you accept the updated Shipping Policy.

If you have any questions about shipping, delivery, tracking, customs, lost packages, or shipping destinations, please contact:

ASTRYDE KICKS
Operator: Mateusz Rossowiecki
Based in Poland
Legal / correspondence address: Plac Konstytucji 3 Maja 3/87, Olsztyn, Poland
Email: hello@astrydekicks.com
Website: astrydekicks.com